💬 Need Help? You're in the Right Place.
Before sending us a message, check below — most common questions can be answered instantly in our FAQ section. From tracking your order to returns and sizing, we've got you covered. If you still need assistance, feel free to reach out and our friendly team will be happy to help.
FAQs
How do I choose the right size?
How do I choose the right size?
Getting the right fit is important for happy little feet! We recommend referring to our sizing guide before purchasing.
View our full Sizing Guide to ensure the best fit.
When will I receive my order?
When will I receive my order?
Orders typically ship within 5 business days. Delivery times vary by location, but most customers receive their order within 7–15 business days from dispatch. You’ll receive a tracking link via email once your order is shipped.
For full details, please see our Shipping Information.
How can I track my order?
How can I track my order?
You can track your delivery using the tracking link provided in your shipping confirmation email. If you can't find it, check your spam folder or try our tracking tool here:
👉 Track My Order
I haven’t received an order confirmation?
I haven’t received an order confirmation?
We send confirmation of orders instantly and updates on your shipping progress from info@kiddiekicksco.com. If you have not received these, please check in your email Spam or Junk folders. No luck, reach out using the form below.
How do I return an item?
How do I return an item?
We want you to love your purchase! If you need to return an item, please first review our Returns & Refund Policy for eligibility and instructions.
Once you've familiarised yourself with the policy, feel free to reach out using the contact form below — include your order number and details so we can assist you quickly.
Can I exchange for a different size?
Can I exchange for a different size?
We don’t offer direct exchanges, but you’re welcome to return the original item and repurchase the correct size. Need help choosing the right fit? Check our sizing guide or reach out to us.
I entered the wrong address – what do I do?
I entered the wrong address – what do I do?
If your order hasn’t shipped, let us know right away. If it’s already been dispatched, we recommend contacting your local postal service with the tracking number to redirect the parcel.