Return and refund policy

At Kiddie Kicks Co, we understand how important it is for parents to find the perfect shoes for their little ones. That's why we're committed to providing you with the best customer service and satisfaction.

If you're not completely satisfied with your purchase, we're here to help. You have 45 days from the date your order is placed to request a return. If you have any issues with sizing or just aren't happy with the shoes, please reach out to us and we'll work to make it right.

To initiate a return, simply contact us at support@kiddiekicksco.com. We'll provide you with instructions and our return address in Connecticut, United States. Returns under our standard policy require prior authorization and must be mailed within 14 days of approval.

Shoes must be unworn, unwashed, and in their original condition, with original tags and packaging. Indoor try-ons to check the fit are welcome. You'll also need your order number or proof of purchase.

Return postage and restocking fee

For sizing, fit, or change-of-mind returns, you are responsible for purchasing your own return postage.

A 10% restocking fee will be deducted from your refund, calculated on the price paid for the returned items after discounts, excluding tax and shipping. Original shipping charges are nonrefundable.

We recommend using tracked postage and keeping your shipping receipt.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or different from what you ordered, so that we can evaluate the issue and make it right.

If we send the wrong item or size, or your item arrives damaged or defective, no restocking fee applies. We'll cover any required return postage and offer a replacement at no additional cost or a full refund for the affected item, including applicable original shipping charges.

Our standard return window and exclusions do not limit your statutory rights regarding faulty or incorrect goods.

Exceptions / non-returnable items

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards, except where required by law. This does not affect your rights if an item is damaged, defective, or incorrect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Standard return postage charges and the 10% restocking fee apply to sizing or preference changes.

If we sent an incorrect or defective item, please contact us so we can arrange a resolution at no additional cost.

European Union 14-day cooling-off period

Where EU consumer withdrawal rights apply, you have the right to cancel your purchase by notifying us within 14 days of delivery, for any reason and without justification. You must then send the goods back within 14 days of notifying us. Prior authorization is not required to exercise this right.

No restocking fee applies to a valid statutory withdrawal. You are responsible for direct return postage costs where disclosed before purchase.

You may inspect and try on the goods as you would in a shop. A deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For a full-order withdrawal, we'll refund your payment, including standard outbound delivery costs. Additional charges for upgraded delivery are nonrefundable.

We'll issue your refund within 14 days of receiving your cancellation notice, but may withhold it until we receive the goods or evidence that you have sent them back, whichever occurs first.

These rights override conflicting terms above, including the sale-item exclusion, where applicable.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved.

If approved, you'll be refunded on your original payment method within 14 business days, less any applicable restocking fee and nonrefundable original shipping charges. Applicable refundable taxes will also be included.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at support@kiddiekicksco.com.

Nothing in this policy limits your rights under applicable consumer law.